1. Requesting deletion
You may request deletion of your Loop Your Spare account by using the in-app deletion function, if available, or by emailing contact@loopyourspare.com from your registered email address with the subject “Delete my account”. Please include your full name and organisation. If you cannot access your registered email address, contact us and provide enough information for us to verify your identity and authority.
2. Verification and organisation accounts
We may ask for reasonable information to verify your identity and to prevent unauthorised deletion. If your account is managed by your employer or another organisation, we may need to coordinate with its administrator, because the organisation may control project records and business data. Deleting your user profile does not necessarily mean deleting records lawfully controlled by the organisation.
If you are an administrator and wish to close the whole organisation account, this is a termination of the subscription and is handled under the Subscription Terms, including the data export arrangements in those Terms.
3. What is deleted
- Your user profile and account identifiers, to the extent not required for lawful retention.
- Login access and authentication credentials.
- Your direct association with organisations, projects and sites, subject to business record requirements.
- Personal settings and optional profile information.
4. What may be retained
- Invoices, transactions and accounting records required by law.
- Security logs and records needed to investigate misuse, normally for up to 12 months unless a longer period is justified.
- Records needed to establish, exercise or defend legal claims.
- Suppression records needed to honour marketing objections.
- Customer or project records controlled by your organisation.
- Backup copies, until overwritten through the normal backup cycle.
- Anonymised records of materials registered or claimed, and aggregated sustainability reports, provided they no longer identify you.
5. Timing
We aim to confirm receipt of your request within three working days. Once we have verified your identity, we will delete or irreversibly anonymise your active profile data without undue delay and in any event within one month of receiving your request, subject to the exceptions above. Where permitted for complex or numerous requests, we may extend that period by up to two further months, and we will tell you within the first month and explain why.
6. Effect of deletion
Deletion is permanent and may prevent recovery of content or access. Cancelling a paid subscription and deleting an account are separate actions. To avoid renewal charges, cancel your paid subscription before its renewal date. Account deletion does not automatically create a refund or remove charges that are already due.
7. Contact and complaints
Questions may be sent to contact@loopyourspare.com. You may also complain to the Irish Data Protection Commission at https://www.dataprotection.ie/.